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Boux Avenue

Boux Avenue is the lingerie, swimwear and nightwear destination online, on mobile and 28 stores nationwide plus 12 international stores across 5 countries.Born out of a love for lingerie, nightwear, swimwear and all things romantic, Boux Avenue brings traditional service, superior fit and outstanding quality to a modern and beautiful setting.Online shoppers can take advantage of free delivery over £40, free returns, a click and collect in-store service and beautiful free gift wrapping.Customers in-store will experience a luxurious shopping haven, where they can receive free bra-fittings and fitting rooms with 3 different light settings and an intercom to communicate with the fitting experts.

No matter what your age, size or style Boux Avenue is an inclusive brand for everybody. Available in sizes 28-38, A-G cups and sizes 6-18. With an unrivalled eye for detail and passion for customer service, Boux Avenue is your ultimate destination whether you’re looking for everyday essentials or something a little sexier.

The Boux Avenue bra fitting promise     If you’re trying to find the right bra for a party, the perfect lingerie for your wedding day or you’re simply unsure of your bra size, visit one of our beautiful stores to experience our dressing rooms and be fitted by one of our professional bra fitting experts or follow our handy ‘perfect fit’ guide and discover the secret to that killer cleavage..

Our promise is to fit you with the best size and style of bra that fits and flatters your shape. Regardless of what the tape measure declares your underband to be, certain factors affect your size; the style of bra, the fabric, the shape of your bust and, of course, your own chosen preference.

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Q Cancellation of Service

You can cancel your order by calling our customer service team on 0800 054 6550 between 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday or by emailing us at hello@bouxavenue.com
Your order can be cancelled any time until it has been sent from Boux Avenue. We will not take any money from you until this point.

Refunds & Exchanges
Boux Avenue understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. It’s all part and parcel of the wonderful world of shopping; sometimes we buy before we try, and later regret a rash decision resulting in an unloved bra or babydoll.
We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a full refund or exchange within 28 days. All we ask is that the item is unworn, with your receipt and the original tags and packaging.

Q How do I return an item?

Simply fill out our quick and easy returns form, wrap up your unworn items in the original packaging and post back to us within 28 days for a full refund or exchange. We offer a handy free returns service. There will be a Royal Mail returns slip in your parcel, simply attach to your parcel then pop it in the post back to us. We will send you an email to confirm we have received your returned item.
You can also return any unworn items bought online at our Boux Avenue stores, as long as you have your receipt and the original tags or you may take your order into one of our Ryman stores in its original packaging and your refund will be processed once it is received by our warehouse.
If you have passed the 28 days, we are more than happy to offer you an exchange, again simply fill out our quick and easy returns form.
If you have received a faulty item from us, we are very sorry to hear it. Please post your parcel back to us as above stating the problem on our returns form. Or call our customer service team for further assistance on 0800 054 6550 between 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday.
A few of our items are non-returnable, for a list of these and more details please see our delivery & returns page.

Q Cost of Service

Our standard delivery service will aim to deliver your parcel between 1-3 working days of your order. An ultra-economical option for those who aren't in a "next day" kind of rush for their Boux Avenue treats, but will nevertheless be impressed by our swift delivery.
Deliveries to the Highlands and Islands will be an additional 48 hours on top of the selected delivery option.
As soon as we send out your Boux Avenue parcel, you will receive either an email or an SMS with a tracking number. Hang onto this, it will enable you to track your parcel through to delivery.
Hermes is our UK delivery partner. Hermes courier attempts delivery 3 times, usually on consecutive days. On each attempt a calling call is left, which will have contact details for the local courier so you can arrange redelivery of your parcel. If the customer is not home, the courier will attempt to leave with a neighbour to obtain a signature. If this is not possible, the courier can leave the parcel in a safe location at the customer's property. This is defined as "out of sight and under cover". Please note that this is not possible for parcels where a signature is required. If after 3 attempts, there is still an unsuccessful delivery, the parcel will be returned to the depot.

Q Directions & Parking

Bullring Car Parks provide:
-Disabled and parent & child parking spaces,
-Electric car charging is available in Centre Car Park, level 2 (car parking charges apply). Information on how to use the points can be found on the website: https://open.pod-point.com/
-A bright, secure, CCTV and patrolled environment,
-Car washing facility in Centre Car Park and Moor Street Car Park
-A dedicated Car Park Team to look after our Customers’ needs
-Free Motorcycle Parking in designated areas of Centre Car Park
-Shopmobility service (car park level 2) operating during centre opening hours.
- Contactless, Apple Pay and Android Pay is now available in all three of our car parks.

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  • Monday09:00 AM - 05:00 PM
  • Tuesday09:00 AM - 05:00 PM
  • Wednesday09:00 AM - 05:00 PM
  • Thursday09:00 AM - 05:00 PM
  • Friday09:00 AM - 05:00 PM
  • ££££
  • Price Range 10.00 - 50.00
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